BOSS enables travellers to request a chauffeur service at affordable prices. We arrange to provide our Private Hire luxury chauffeur service accepting advance Booking passenger services. The following Terms & Conditions are applied when you complete a booking using our service.
THE SERVICES
1) A Booking constitutes an offer by you to purchase Services in accordance with these Terms. A Booking shall only be deemed to be accepted when we issue written confirmation of the Booking via the following media (text message, email, app notification) on commencement of the Booking (whichever is the earlier), at which point and on which date and time a contract for the services to which the Booking relates shall come into existence. There is no obligation on us to accept a Booking and it may be declined for any reason.
2) Each Contract for Services is between you and BOSS.
BOSS maintains motor liability insurance, regulatory and all other compliance obligations required by law and for best practice in the location in which the BOSS provides Passenger Services.
3) We are responsible for providing you with passenger service assistance and will at all times act as the point of contact for you for customer service questions. To the maximum extent permitted by law, we remain responsible solely for our obligations to you, as set out in these Terms.
4) You will receive a Booking Acknowledgment email for the journey you have paid for. You are responsible for checking that the details received to us are correct. All passengers are advised to have adequate travel insurance prior to booking. No responsibilities for costs are to be refunded to any passengers who do not wait for their driver and take alternative transport. We do not accept any responsibility in any way if the passenger/luggage requirements exceed the capacity of the vehicle booked. If you are unsure about the capacity of the vehicle booked, please check online website for luggage allowance or contact BOSS customer services team immediately.
5) All bookings must be made through the office either via the website, telephone or email. In this way confirmations are sent out and the journey is insured.
6) BOSS will contact you via text message or email before the start of your journey, to confirm the Vehicle licence plate number, the driver’s contact details and the driver’s private hire Vehicle licence number.
WAITING TIME
7) On pick-up journeys, as standard, BOSS allows all passengers 45 minutes maximum for Airports, Sea Ports and Train stations. After this, waiting time is charged, regardless of the reason, at £20/hr pro rata. BOSS advise passengers to consider immigration processing times at airport and request for a deferred pick up / collection time after their flight lands. No compensation will be offered if the passenger is ready earlier than planned and must wait until the scheduled collection time for the driver to arrive. No responsibilities for costs are to be refunded to any passengers who do not wait for their driver and take an alternative transport.
FLIGHT DELAYS
8) BOSS arrival delays but accommodate flight delays only up to a maximum of 1 hour. Whilst we do try our best to accommodate our customers impacted by any flight delays above 45 minutes but do not guarantee for a pickup due to our company’s operational capacity at that time. In the instance of a flight delay of above 1 hour, we therefore reserve the right to cancel you booking where we couldn’t accommodate your delayed pick up and cannot be held legally responsible. If we do cancel your booking due to flight delay of above 1 hour, you are entitled to a full booking refund only. We are not liable to pay any additional charges that you may incur for arranging any alternative transport once we cancel your booking.
PAYMENT
9) You are liable for all payment of Charges (including Additional Charges e.g., waiting time, extra miles request) for a Booking for all Services booked pursuant to these Terms and you must pay the Charges and Additional Charges (where applicable) for each Booking in full and without set-off.
10) You may elect the method of payment for a Passenger Services Booking from one of the following options;
If you have made a Passenger Services Booking and elected to make payment by cash, the Driver will in his/her sole discretion collect the (i) Charges prior to the Booking commencing, or upon completion of the Booking and (ii) Additional Charges (e.g., waiting time, extra miles request) upon completion of the Passenger Services Booking
11) Where you make a Card Payment for a Passenger Services Booking and your Card Payment is declined by the Card-issuer or on its behalf, you agree that BOSS reserves the right, to use and take payment for Charges and/or Additional Charges from any other payment Card registered in your Profile in your sole name, where available.
CANCELLATIONS
12) BOSS will only charge 3% transaction fee against the booking price levied by the online payment service provider and guarantee the refund as long as 3 hours’ notice before pick up time is provided. All cancellations must be made online or via an email to which you will receive confirmation by us. If you do not receive an email from BOSS confirming the cancellation, then it may mean we have not received your email. In this case, please call our customer services team. No refund will be issued in the following circumstances.
13) Smoking, vaping and consumption of alchahol is not permitted in our vehicles. Any damage caused by passengers regardless will carry a charge to repair and any lost revenue caused by the above will be charged to the passengers.
COMPLAINTS
14) Any complaints regarding service should be raised in writing with our customer services department, preferably by reply to your booking confirmation email. All complaints must be submitted within 30 days of the event giving rise to the complaint. Please note that all our calls are recorded for quality and training purposes.
Advance Deposit Against Cash Payment Booking Request
15) BOSS reserves the right to request a deposit payment of up to 100% against the Cash payment booking on arrival at the pick-up address. BOSS reserves the right to cancel the booking request. The deposit paid towards cash payment booking request is non-refundable where customer requests a cancellation within three hours prior to pick up time on booking.
16) The installation of Dash and interior cameras are fitted for the protection of the driver and passengers and for insurance purposes. You accept the use of these devices upon completion of your Booking.
Copyright © 2024 BOSS Executive Chauffeur Service -
All Rights Reserved.
Powered by GoDaddy